Eligibility for Return
To be eligible, your item must:
Be unused
Be in original packaging
Include proof of purchase
Non-returnable Items
Gift cards
Downloadable software
Personal care & sanitary items
Perishable goods (food, flowers, etc.)
Hazardous or flammable materials
Exchanges
We only replace items if defective or damaged.
To request an exchange, email us at {email} and send the item to: {physical address}.
Gifts
If marked as a gift at purchase: you’ll receive a gift credit
If not marked as a gift: refund goes to the original purchaser
Important: Do not send your return to the manufacturer.
Beds
Dry food
flea & ticks
grooming
Pharmacy & vitamins
toys
treats & biscuits
wet food
accessories
Beds
cat litter
Dry food
flea & ticks
grooming
Pharmacy & vitamins
toys
treats & biscuits
wet food
Accessories
Food
Pharmacy
Accessories
Food
Pharmacy
Accessories
Dry food
Grooming
Pharmacy & vitamins
Treats